Code of Ethics

The Company strives to achieve the highest standards of personal and professional conduct enabling it to acquire the trust of its customers and business partners, build long-term relationships thus, develop honest business relations by respecting a valid legal code.

General Principles

All Company’s employees and representatives:

  • Work consciously, with the utmost dedication, personal responsibility and in compliance with the valid legal regulations and internal guidelines.
  • Are professional at work and in the provision of products and services delivered. Do not compromise or damage the reputation of the Company, its customers and business partners.
  • Do not discriminate against or act superior to other employees, customers, and business partners, especially in terms of race, nationality, political views, religion, or gender. Are polite and tolerant towards co-workers and customers.
Relationship towards Customers
  • The aim of the Company’s activities is always to comprehensively meet the customer’s requirements. The company offers its customers services that are beneficial to them. It also strives to build and maintain long-term relationships with its customers. The Company communicates openly with them and responds flexibly to their needs and requirements.
  • The Company provides high-quality services and bears full responsibility for them.
  • The Company, its employees and representatives undertake to provide the customers with true, unbiased, and complete information, in a clear and comprehensive manner. It responds to all the customers’ inquiries in a consistent manner. The Company also promotes its services based on true and unbiased information.
Relationship towards Business Partners
  • The Company, its employees and representatives undertake to act professionally and correctly with its business partners, build mutual trust and long-term relationships.
  • The Company selects reliable and top-quality suppliers, whose services are evaluated on a regular basis.
  • The Company thoroughly meets the agreed upon contractual terms and conditions thus, avoids accepting commitments that will not be implemented.
  • The Company maintains confidentiality and respects its business partners’ confidential information.
Relationship towards the Competition
  • The Company complies with the rules of fair competition and does not abuse its potential advantageous position on the market.
  • The Company does not conclude agreements that restrict or have a negative impact on its competition.
  • The Company neither damage the reputation of competitors nor uses its competitor’s copyrights or reputation to its advantage.
Relationship towards Intellectual Property
  • The Company respects and protects the copyrights, licenses, work processes, patents, and other forms of intellectual property.
  • The Company neither uses copyrighted or unlicensed software nor does it integrate such software into its own internally developed software, unless expressly authorized by a licence.
Internal whistleblower system

In accordance with Act No. 171/2023, on the protection of whistleblowers (hereinafter the “Act”), OLTIS Group a.s. (hereinafter the “obliged entity”) has created what is called the Internal Whistleblower System (vnitřní oznamovací systém, hereinafter “VOS”) and appointed an assigned person responsible for receiving and handling whistleblower reports, presently Mgr. Ondřej Masopust.

The assigned person receives and handles any whistleblower reports submitted by a person performing work or other similar activity for the obliged entity pursuant to Section 2(3)(a), (b), (h), or (i) of the Whistleblower Protection Act (hereinafter referred to as a “whistleblower”). It is out of scope for the VOS to receive whistleblower reports from persons who do not perform work or other similar activities for the obliged entity.

Anonymous submissions are not considered whistleblower reports and are not investigated by the assigned person.

The whistleblower should have reasonable grounds to believe that the facts being reported are authentic and true, given the circumstances and the information available to him/her at the time of making the report. As such, it is not possible to report facts which are known to be false. The whistleblower should be able to identify the area affected by the unlawful conduct and to consider what verifiable information he/she can provide about the unlawful conduct being reported. The scope and quality of the information submitted may positively influence the manner in which the report is investigated.

Submitting a knowingly false report may be subject to sanctions.

As per Section 2 of the Whistleblower Protection Act, a whistleblower report shall include the first name, last name, and date of birth or other information from which the whistleblower’s identity can be determined. It shall also contain information about possible unlawful conduct that has occurred or is about to occur at the obliged entity and that:

  • bears the features of a criminal offense,
  • bears the features of an infraction for which the law imposes a fine whose upper limit is at least CZK 100,000,
  • violates the Whistleblower Protection Act, or
  • violates any other legal regulation or a regulation of the European Union in the areas of
    1. financial services, mandatory audit and other verification services, financial products and financial markets,
    2. income tax for juridical persons/legal entities,
    3. combating money laundering and the financing of terrorism,
    4. consumer protection,
    5. compliance with requirements for products, including safety requirements,
    6. safety of transportation, shipping, and road traffic,
    7. environmental protection,
    8. safety of food and feed and protection of animals and animal health,
    9. radiation protection and nuclear safety,
    10. competition, public auctions, and public procurement,
    11. maintaining internal order and security and protecting life and health,
    12. personal data protection and the privacy and security of electronic communications networks and information systems,
    13. protection of the financial interests of the European Union pursuant to Article 325 of the Treaty on the Functioning of the European Union, or
    14. the functioning of the internal market under Article 26(1) and (2) of the Treaty on the Functioning of the European Union, including protecting competition and state aid under European Union law.

Whistleblower reports may be submitted as part of the VOS:

in writing


  • by telephone to the telephone number of the assigned person, i.e. +420 585 242 499, on business days between 9:00 a.m. and 2:30 p.m.
  • in person to Mgr. Ondřej Masopust upon setting the date and time of the meeting in advance

The assigned person shall provide the whistleblower with confirmation of the receipt of the whistleblower report within 7 days of its receipt.

Persons who report unlawful conduct unrelated to the activities of the obliged entity shall use the external whistleblower system of the Ministry of Justice:

More information can be found at the Ministry of Justice website here: